CRISIS MANAGEMENT By preparing for potential crisis scenarios, Jotun can mitigate risk, protect people, and safeguard the Group’s assets and commercial reputation. In a manufacturing industry where chemicals are involved risk is inevitable. However, thanks to crisis management plans – at both Group and local levels – Jotun has the established infrastructure to mitigate harm to people, the environment and the business itself. Jotun’s systems and procedures are centrally controlled and locally administered, with global and regional teams supporting local companies, all of which have their own crisis management teams and incident response leaders. In 2016 Jotun has focused on the development of a new crisis scenario to test and improve skills at each of our worldwide sites. This addresses the most severe risk we face, ‘Fire in production/offices’ and is designed to help the sites test their crisis management. REAL TESTS To prepare for the test local HSEQ managers completed a threehour training workshop, accompanied by two new e-learning modules (Basic Crisis Management Training and Introduction to Scenario Training). They were then charged with facilitating a full-scale crisis drill, including a complete site evacuation. The crisis management team were not informed of the event’s details, with chosen employees playing roles including the media, family members, emergency services, and other key stakeholders. CONTINUOUS LEARNING The main objectives of the exercise are: • Test the emergency response from Local Crisis Management teams • Ensure the local organisation assume roles, responsibilities and tasks as defined in the Crisis Management Plan • Evaluate communication lines • Test that the emergency organisation handles the crisis according to Jotun’s rules and regulations A full debrief and evaluation process was undertaken after the drills, with all findings summarised in an evaluation report. ‘Fire in production/offices’ scenario will be completed by all Jotun production sites within first tertiary 2017. The process will be evaluated, ensuring sites become self-sufficient in their key crisis scenario training. 42 EMPLOYEES AND THE WORKPLACE
Jotun Group Report 2016
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